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United Airlines CEO Munoz’s Polaris Promise Never Matched Reality
With its new Polaris business class service, United Airlines has learned a powerful lesson: Sometimes, in the airline business, simple is best. (skift.com) المزيد...Sort type: [Top] [Newest]
I experienced Polaris on a trip to Shanghai from LA over Christmas and it wasn't that great. Seemed the same as other airlines were doing years ago. The seat felt cramped particularly in the foot box area. The lighting was clunky and there wasn't much convenient storage for carry on. As this was a long flight I didn't mind the rather slow service but the drinks and food while adequate (for business class) were nothing special. The octagenarian flight attendants didn't help.
"The octagenarian flight attendants didn't help"
You got that right.
You got that right.
For the outbound daytime flight (eg LHR to the USA) - I need a comfortable lounge with a drink and snacks and a hassle-free route to my seat. I like to find unstreaased staff, who are not harassed by their management and will then ensure a relaxed, enjoyable flight. This enables us to prepare for yet another interrogation by US Immigration, who even now in 2018 seem determined to damage the image portrayed by the US Tourist Marketing teams.
Mike