Nearly six years ago, I wrote a post outlining how FlightAware was embarking on a journey to implement Site Reliability Engineering. The post focused on the transformation of our incident response processes to bring structure to the response as well as implement effective postmortems. Today, I can happily state that we continue leveraging these processes and they have served us well. While there are occasional hiccups and incidents, we have learned and improved as a result of these processes.… (flightaware.engineering) More...
