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United Airlines Customers Outraged After Being Put Up in Military Barracks
Service with a smile -- or not. Not sure refund is going to make these people very happy. (www.nbcnews.com) المزيد...Sort type: [Top] [Newest]
Let me see if I got this straight. Flight leaves ORD and gets diverted to Goose Bay for some reason at 2300 hours. I am sure if there was a problem with the aircraft, the decision to divert, and where to divert came from some front line manager and the crew. Not upper-management.
Once there, accommodating 200 passengers in a town with only 3 hotels would have been difficult. Mind you at that time of night, upper management would have been at home in bed, so the decision was made by UAL staff on-duty. In looking at what kind of accommodations exist in Goose Bay, it is reasonable to think that there were not enough rooms available. In looking at the map, it would be unreasonable to bus them to neighboring towns where they might find hotels, that could have taken all night to accomplish.
You will not find United Airlines staff in town (Except the resting crew) because UAL does not fly to Goose Bay. That is a reasonable expectation.
This story is blown all out of proportion and in my eyes, has nothing to do with the competency or lack thereof with upper-management.
Once there, accommodating 200 passengers in a town with only 3 hotels would have been difficult. Mind you at that time of night, upper management would have been at home in bed, so the decision was made by UAL staff on-duty. In looking at what kind of accommodations exist in Goose Bay, it is reasonable to think that there were not enough rooms available. In looking at the map, it would be unreasonable to bus them to neighboring towns where they might find hotels, that could have taken all night to accomplish.
You will not find United Airlines staff in town (Except the resting crew) because UAL does not fly to Goose Bay. That is a reasonable expectation.
This story is blown all out of proportion and in my eyes, has nothing to do with the competency or lack thereof with upper-management.
Some people would complain if you hung them with a new rope.. LOL
Of course they would. It itches terribly, and chafes to boot!
Well said for sure. The nearest "neighbouring town", as you put it, is 529 km away, or about 7h 30min driving over a rough gravel road called "Trans-Labrador Highway". It's called Labrador City and has barely more inhabitants or hotel/motel facilities than Happy Valley - Goose Bay.
Well Said
Maybe the complainers don't realize that Goose Bay is a very remote town with very limited hotel facilities. Just google Happy Valley - Goose Bay (the complete name) and see for yourself. Even United has no resident magician who can make hotels appear out of thin air.
http://flightaware.com/live/flight/UAL958/history/20150612/2050Z/KORD/CYYR
I wonder if they would have preferred to carry on and maybe end up treading water somewhere in the North Atlantic.
Barracks accommodations appear to have improved since I sampled them. Only one bed in the room, and no gentlemen to comment on the way you made them.